At OUTLOOKASTROLOGY.COM, we are eager to enhance our customer’s shopping experience. Hence, we make every effort to ensure that our services are kept at par to meet your satisfaction level. To avoid unexpected happening of unsatisfied online product shopping, you are requested to first understand the entire procedure and to be conscious before doing shopping.

You are requested to be fully alert in case, you find the outer packing to be tampered or damaged. The item quantity  is to be verified properly with the invoice before acceptance of the package from courier agency. If there is found any discrepancy, you can either accept delivery after placing suitable POD remark or simply refuse to accept the same and lodge complain with your local courier office.

CANCELLATION

If you feel like cancelling the ordered book, then call and inform us with regards to the same. The order can be cancelled if it is unprocessed. For cancellation of shipped orders, there will be deduction of shipping charges from paid amount.

Astrological Service once taken , is non-refundable.

RETURNS

Returns are allowed within 48 hours without taking any question to ensure greater customer satisfaction. We will gladly accept the returned products, if it does not meet customer’s expectation. Within 2 days from delivery date, product is to be returned to the mentioned return address.

For delivery purpose, you will be contacted by our courier agent for maximum three times. There could be reasons like incomplete or wrong address, refused or unclaimed delivery, where our courier agent may not be able to reach you, customer is subjected to pay restocking fee of Rs. 200 on the merchandise coupled with shipping charges at actual incurred by us and to send back the shipment.  For multiple or single product ordered, if for any specific product, delivery is not made, then customer is requested to chose alternate item. If customer does not desire this, then they can claim refunds against not-delivered products with shipping charges.

REFUNDS

On receiving the product back at our warehouse, there will be initiation of refund.  The entire refund process will take about 24 hours from refund initiation time. For the whole refund process to be completed, it may take more than 7 – 10 days. This entirely depends upon different banking institutions.

LATE OR MISSING REFUNDS (IF APPLICABLE)


If you haven’t received a refund yet, first check your bank account again.Then contact your credit card company, it may take some time before your refund is officially posted.Next contact your bank. There is often some processing time before a refund is posted.If you’ve done all of this and you still have not received your refund yet, please contact us at outlookastrology@gmail.com.


EXCHANGES (IF APPLICABLE)


We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at outlookastrology@gmail.com and our shipping partner will do reverse shipment. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

Astrological Service once taken , is non-refundable.